MCAP Website Help
This program is administered
by the Department of Health Care Services (DHCS).
MCAP Website Technical Help
If you are experiencing problems with the MCAP website, check the following list before contacting the MCAP Webmaster:
Older Version of Browser
You should be using either Microsoft Internet Explorer (IE), version 4.0 or higher with Service Pack 1 (IE 5.0 preferred) or Netscape, version 4.0 or higher. If you are using an older version of either of these browsers, you will need to upgrade it.
The MCAP website may be experiencing a lot of traffic. Our recommendation: Just be patient and allow complete pages to download before you try clicking any of the links.
Your Internet Service Provider (ISP)
Your ISP may be experiencing a problem. Try to see if you encounter the same problem with another site (see Web Traffic above).
Your modem may be too slow to download our web pages, causing the page to timeout before it is completely loaded. You might want to think about upgrading it, since it is also probably causing you problems accessing the web in general.
Though our web pages aren't overly large, some do include graphical elements. It is possible your computer does not have enough memory, and you might want to consider additional memory.
Difficulty Accessing Adobe PDF documents
This web site contains links to PDF documents that require the most current version of Adobe Acrobat Reader. If the Adobe Acrobat Reader is not installed on your computer, you may download the free Adobe Acrobat Reader at www.adobe.com
If you are using a screen reader, you may find it will not read some documents in PDF format. Adobe provides a web site that will convert non-accessible PDF files to a format that is useable with a screen reader. The Adobe Access site is located at access.adobe.com, and the tool can also be added to your computer as a "plug-in".
If you still need assistance call 1-800-433-2611.